This is the slowest service we have had. Also not impressed with the customer service. Not eager to assist. I am looking at other plans at this time. I live in the 64077 area.

 

I just hooked up with copper.net and I'm really impressed with service and overall operation. The best, so far is the speed. I'll keep in touch...........

 

I decided to try coppernet and the service has been great! Much better then my old isp and when I called with a question, I spoke to someone that I could understand and they were actually helpful. I highly recommend Copper.net!

 

Copper.net is the best service I have had in years. I really like the Pop Up Service. No annoying adds or disconnection in the middle of reading an important email or visiting a web page. I would definitely recommend Copper.net to my friends. Excellent Hot Performance!

 

Some times it is vrry very slow

 

phone system is slow in Mio,Mi

 

I do not understand how the stars work. My last comments resulted in a 3-star rating despite: Price=Excellent Speed=OK Support= Terrible Satisfaction=Terrible How does this result in 3 stars?

 

A few days after signing up and asking for extra storage for my new email acct, all my email just disappeared. I called tech support about it, but noone has contacted me as to what happened. I am still very scared that I have made a very bad mistake in selecting COPPER. Your company has now made two mistakes and not dealing with either.

 

our service is terribly slow. It is so slow we are considering changing providers if not corrected immediately

 

Nice to speak with English-speaking people!

 

I have to try too many times to get a connection. I have five access numbers and most of the time I hit all five trying to get connected. I am not real happy with the service and the answers I received from customer service about my concerns and problems.

 

Trouble with connections, trouble with speed. During high useage periods copper.net does not connect or if it connects I can not open web pages.

 

i recentl had a issue with my home page being hijacked. copper support told me how to fix it and i was back on line in five minutes. thanks copper!

 

So far so good. I thought earthlink was fast...This is as fast as it gets without using DSL. I am happy with the fact that I get to speak to Americans and not people in INdia for suport. This is the best service I have had in years. I dropped Earthlink after 8 years. Thank you Copper.net Shelley

 

we switched from people pc. you seem to be better than them

 

I sometimes find the high speed is not so fast because it doesnt allow alot of pages to open. So I just use regular for know .

 

Getting tired of the disconnecting durring busy times. :(

 

Thank you, thank you, thank you, for USA support!!! :)

 

Can`t get,and never have been able to access all my e-mail

 

Can`t get,and never have been able to access all my e-mail

 

so-so

 

lots of connection problem over last 6 weeks also connection speed is different every time and the high speed is not any noticble faster

 

Could be better support for Mac's

 

Best I have ever used in the last ten years. just zooms with HiSpeed.

 

satisfied

 

What is ordinarily a great ISP has one big thing that you really have to question. If you need to download a large file at night when everybody is sleeping forget about it. If it goes for over four hours you will get booted off automatically. Why? Is there a big usuage at 12-8 am? I had the dial-up setup to automatically disconnect after the download was done. It would disconnect when it sensed an idle connection after three minutes and no response from me. It wasn't my computer, it happens to everyone at Copper. We have a forum and this has been brought up before by others. Do they need to be a guardian angel making sure you didn't forget to disconnect? They have a 200 hour limit per month so shouldn't I be the one on how that time is used? I don't have a problem with that as it is about 6.5 hours per day. That is a lot of time for anyone. I guess that is why they made download manager for companies such as Copper. In that you can resume after they disconnect you. Otherwise this is a great little ISP. I always seem to be able to connect and the connect speed is very good most of the time. Once in a while it has to redial to get a connection and I have gotten booted off early but that is rare. I have no call waiting so that isn't the problem. A good thing they did (after some complaints) was an option to disable the comments section of the forum section. Although I have an email account I rarely use it, as I have another one I use for most stuff. I have been with them for about two years. I really don't need to use customer support as you are using Microsoft's Dial-up networking files to connect. They use no software as it only slows your computer down and hogs resources. The only thing that is required is a user name and password and you're on.

 

I need my username and password so I can get started.

 

I find the personnel at Copper very patient and friendly. The Speed and Performance, I am taking to mean when I boot up, but this is due to my not having the high speed, which for some unknown reason one of my computer's anti-virus will not allow it! However, if it mean speed with which one is taken care of, once one calls then it is a five star. J

 

The speed is terrible, last few days it came in as 9.6 or32 KPS,AND IT DISCONNECTED SEVERAL TIMES and this is at

 

Do you all have this in West Liberty, Ky 41472

 

Keep up the goodwork. I appreciate your Customer Service Reps based in U.S.A. They are top notich.

 

At (91) with Alzheimers & med'n.for other ills this is the best I can do.

 

Have had a few problems in the past - mostly caused by my own stupidity - but your support group solved them to my satisfaction in a matter of minutes.

 

I am having trouble on the internet since i installed High Speed

 

very good support tecs.

 

Speed- OK (What can you expect from dial-up.)

 

WOW!!! The best ISP I have had thus far. I like also the fact you talk to AMERICAN Tech Support. If all works out we will be longtime customers.

 

cannot open any attacements

 

I'm a brand-new client and I'm really impressed not only with the price and speed (I have 56k dialup service), but with the spam blocking software. I don't get volumes of it like I did with my former ISP who made inflated claims of their so-called

 

Performance has been VERY POOR on 11/5 and 11/6, 2006!

 

found the site through the internet -I am a snowbird so only need it for 6 months. Found it super so far & have highly recommened it to others

 

It slow, but not as slow as AOL. busy signals are irritating. But on the whole much better than AOL And a whole lot less exspensive.

 

The home page for copper lists two paces to check e-mail. When I ifirst signed all I had to do was click one of the options. After a few months whenever I clicke on either I got a box indicating that I had to reinsert my address and password despit the fact that I had indicated that they both should be saved for future use. After a few weeks of this tedium the point arose that even when I entered the information I got a notice saying that either my address or password or both were invalid. I requested that the support section of copper fix the problem. I got a condesending message from Jason, a tier 2 support tech, that it was my fault since he considered that I had not accessed the bandwidth often enough during the time I was using the e-mail and that it had timed me out of the system. He said that I should use Outlook or some other intermediate method to avoid being timed out. I sent him a message indicating that I had not been able to access the e-mail from the copper home page and that I had not had the opportunity to access any band width. A coworker of his sent me a tart reply indicating that the solution to the problem was as Jason had suggested. Obviously I wanted my mail so I went though Outlook. When I did I got pop ups indicating that there were problems with my password/ e-mail conncections with copper. I could click the pop ups out and get to my copper e-mail. I considered this a tedious unnecessary chore that I should not have to go through since copper indicated when I signed on that I would direct e-mail access. I e-mailed Jason a copy of the pop up that I got from Outlook and indicated that I would be looking for another ISP. He sent me back another terse e-mail indicating that I could not close my -email account via e-mail and quoted, using loud capital letters, the contract information which indicated I had to call in to cancel copper. He also indicated that I should have a great day. I e-mailed back and indicated that he was an ass and that if I owned copper he would be down the road for his poor service and condesending attitude. Why not simply fix the problem? Obvioulsy the business model of copper is one that the little customer be damned and that if they loose one it doesn't matter. It appears that the company has modled itself after AOL. Anyway, I will be bidding farewell to copper shortly.

 

I am still having trouble with my computer, even though I have 2 different accounts with you, and have had support. I am still unable to use my 2 computers at the same time. I would also like to let you know that I would like to have a place on your website to be able to change or find my password if I forget. Other than that I feel your service is ok

 

trouble deleteing e-mail

 

i wish i could afford faster internet

 

I have to tell you how satisfied we are with your spamblocking and the treatment of possible spam. You are terrific!!

 

I agree enthusiastically. vp

 

I think it is great

 

Hi speed takes too long to be enabled, and sometimes disappears entirely--as it has now.