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The home page for copper lists two paces to check e-mail. When I ifirst signed all I had to do was click one of the options. After a few months whenever I clicke on either I got a box indicating that I had to reinsert my address and password despit the fact that I had indicated that they both should be saved for future use. After a few weeks of this tedium the point arose that even when I entered the information I got a notice saying that either my address or password or both were invalid. I requested that the support section of copper fix the problem. I got a condesending message from Jason, a tier 2 support tech, that it was my fault since he considered that I had not accessed the bandwidth often enough during the time I was using the e-mail and that it had timed me out of the system. He said that I should use Outlook or some other intermediate method to avoid being timed out. I sent him a message indicating that I had not been able to access the e-mail from the copper home page and that I had not had the opportunity to access any band width. A coworker of his sent me a tart reply indicating that the solution to the problem was as Jason had suggested. Obviously I wanted my mail so I went though Outlook. When I did I got pop ups indicating that there were problems with my password/ e-mail conncections with copper. I could click the pop ups out and get to my copper e-mail. I considered this a tedious unnecessary chore that I should not have to go through since copper indicated when I signed on that I would direct e-mail access.
I e-mailed Jason a copy of the pop up that I got from Outlook and indicated that I would be looking for another ISP. He sent me back another terse e-mail indicating that I could not close my -email account via e-mail and quoted, using loud capital letters, the contract information which indicated I had to call in to cancel copper. He also indicated that I should have a great day. I e-mailed back and indicated that he was an ass and that if I owned copper he would be down the road for his poor service and condesending attitude.
Why not simply fix the problem? Obvioulsy the business model of copper is one that the little customer be damned and that if they loose one it doesn't matter. It appears that the company has modled itself after AOL. Anyway, I will be bidding farewell to copper shortly.
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alanandspunky's Review For 
