Trouble ticket - A telco "work order" used to track Customer Repairs within the Telco. If you call someone "inside" the telco's repair department they will need this number to proceed. It will also be needed whenever you call to check on the status of a repair. 4 Troubleshooting Troubleshooting Your Line Many individuals, when presented with a problem on their dialup, pick up the phone and immediately call their ISP.
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