voice grade telephone line. If you cannot get a V.90/92 connection the Telco is not obligated to change anything to fix it. The minimum requirements to get a V.90/92 connection are a virtually noise free local loop (modems which measure SNR for v.90 connections will show values from 45 dB for lower speeds all the way up to 55-60 dB with higher speed connections), plus a digital connection to the ISP
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